@sylviesturrock You are ALSO a practice manager at the Neem Tree – how does this help your coaching? #theapexshow
@mkritzinger There are numerous companies and people in the dental world that claim to be able to help with dental businesses – however they have none or very little experience of being in a practice environment – As a dental nurse, receptionist in practice I have been to most of the training providers sessions that are on the market over the last 25 years and they have great ideas, great at motivating on a day out, and then the team goes back to practice with new found enthusiasm and the nothing happens!!
They tell you what you need to do – but NOT HOW TO DO IT – theres no reason to do anything at all and time passes and people forget.
I know what its like to be a DN in a great systemised practice
I know what its like to share a passion and a need to care for patients
Ive got the clinical knowledge needed to understand all clinical points of view
I know how frustrating it is when nurses don’t show up
I know how to make patients feel special
I know how to create a fully functioning clinical environment for team and patients
I know how to build a great team and how to be part of that is the critical success of the business
With Samera clients I create a bespoke plan together with the leaders of the business whether it be GDPS, Partners, associates, clinical leads and PMs – we agree on a course of action.
We agree on the direction the practice needs to take – in an agreed timeframe and we ALL work at it together – I visit 1/12 min and keep a close eye on progress BUT also if I say you need to do a,b,c lets say then I must of tried and tested it at the neem tree so it becomes the “ideas factory”
Currently Im working with one practice that Im just doing a 1:1 session with every few months just with the Principal – Im coaching him on how to become a great leader.
I try and turn practices into real businesses and my success at the neem tree shows in the figures. A PM should bring into the business 10 x their own salary as a rule of thumb.
The other main benefit to clients or course participants is we can show them exactly what we have achieved – we can take them into the clinic and show them what it takes to build a practice.
The neem tree at Esher opened recently opened – in the last 6/52 of the build we ran a HANDS ON course – the only such course in existence – so the delegates got to see the gradual progression of the project first hand – they got to speak with the designers, project managers and ask the questions they wanted – it was a great success!!