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2nd #theApexShow Q&A 2 – Dr Alun Rees

@reesthecoach remind us what Kolbe B and C indexes are and how they relates to Kolbe A index? #theapexshow

The Kolbe B is completed by the individual and measures the functional demands of the current position, it is answered by the individual asking themselves “My job requires that I….”

The Kolbe C is completed by the supervisor and measures the functional expectations of a specific position. Answered by asking “This job requires….”

Conative Stress is a difference of 4 or more units in any Action Mode between

The difference between A & B is a measure of Strain which is defined as a condition where a person’s sense of how a task needs to be performed is substantially different from their natural method of problem solving.

The difference between A & C is a measure of Tension which is the condition where an external evaluator’s sense of how a task needs to be performed is substantially different from the job holders methods of problem solving.

2nd #theApexShow Q&A 1 – Dr Alun Rees

@reesthecoach Kolbe offers many indexes, relationship index, etc tell us a bit about these #theapexshow

@mkritzinger: The A Index gives the instinctive method of operation (MO) & identifies the way an individual will be most productive.

Kolbe Y Index measures the instinctive abilities of young people from 8-17 or so.

Kolbe IF Index is for children from age 2 to 8, it is completed by their parents or observers and identifies the underlying patterns of a child’s activities.

Kolbe B Index measures an individual’s expectations of how they would behave in a current or prospective job.

Kolbe C Index is completed by the prospective manager or supervisor.

Kolbe R Index measures your expectations of another individual in a relationship, compare R with A Index provides insight into ways to improve the relationship.

Career MO+™ is a supplemental and identifies jobs & careers that fit your MO.

Financial MO+™ Identifies ways you can use your MO to make smarter decisions about money & finances.

2nd #theApexShow Round 5 – Dr Alun Rees

@reesthecoach Would you recommend jobseekers to add their Kolbe A index to their CV when applying for work? #theapexshow

I would; of course, although Kolbe isn’t widely used in dentistry (but it’s growing) it is well known in HR circles. Having knowledge of your Kolbe means to a prospective employer that you have taken the time to invest in yourself and have something that will help to differentiate you from other applicants. It will also help prevent you possibly taking the wrong job, there’s far more to recruitment than a CV and a pleasant interview.

One of the advantages of the Kolbe A Index is that it doesn’t change so there is no need to retake with time.

Flip that over, and in order to prevent expensive mistakes I always advise employers to invest in their selection process by getting prospective team members to take the Kolbe A Index, at least at the final shortlist stage. It’s time that practice owners invested in their recruitment processes in the same way that other industries do.

2nd #theApexShow Round 4 – Dr Alun Rees

@reesthecoach Describe a case study, which demonstrates Kolbe in action? #theapexshow

Keith is a practice owner in a rural town, he has taken until his late thirties to become a practice owner and is transitioning from the previous owner. He and the old owner, Larry, have effectively swapped positions. Larry had promised that he would reduce his days at the practice over a period of months but he is starting to give excuses and postponing his plans. Keith is finding this very frustrating and feels like he should be taking the bull by the horns but when he broaches the subject with Larry he comes across as being aggressive and the two of them, having enjoyed a good personal and working relationship to date, are hardly speaking.

There is a practice manager who has been with the practice for several years. She has a background of running her ex-husband’s business and is very confident in her approach to running the business. Keith is somewhat in awe of her and tends to defer to her.

So we have a new principal desperately wanting to put his mark on the business but tending to “beat himself up” because he felt that he ought to be more dynamic, he wanted to feel like he was an entrepreneur, that he was a trailblazer and leading from the front. Unfortunately some poor coaching previously had re-enforced these feelings of inadequacy so poor Keith was battling with his demons. He attributed his perceived lack of progress to a weakness in himself.

Keith’s Kolbe score is 5:6:4:5, this means that all his measures are in the mid-range and he is classified as a “Mediator™”. It is not an Action Mode but rather an ability to accommodate to all of the others. A Mediator easily switches among the Action Modes, moving from one mode to the next as needs arise.

A Mediator is willing to:

  • Accommodate all other modes
  • Adapt to changing needs
  • Gain cooperation by mediating
  • Commit to group progress
  • Provide backup support

A Mediator’s contributions include:

  • Having the ability to act as a facilitator among people with various insistences
  • Being a team player
  • Being adaptable – thriving when cross-trained for many roles
  • Being able to lead by consensus
  • Being able to empower and delegate

In common with many of my clients who have taken their Kolbe A™ there was a huge moment of clarity when Keith’s scores were explained to him. Another name for Mediator is Facilitator and Keith realised that he had been his most successful and happy when he was not in a starring role but rather when he was acting as the glue that held people with different insistencies together. He naturally liked to work in environments with individuals who had a lot of instinctive diversity. Keith’s flair for leadership came from bringing consensus to those around him. Without a particular way of getting the job done, the Mediator is a crucial bridge between polarized conative factions on the team. He actually resists taking a starring role as he thinks it is superficial and stops him contributing.

So much for theory, with all this awareness Keith was able to resurrect the amicable relationship with Larry that they had enjoyed for many years and was able to help and support Larry through his move to new challenges.

Whether the “Kolbe aware” Keith changed in his attitude to the practice manager I am not sure, but she moved on within 12 months or so. Instead of this being the crisis that it would once have been, he was able to appoint a successor that was his choice and this has been a success.

The team that he has built, and continues to build, is a far happier crew than it was. Keith is at one with his role of Facilitator – Conciliator and no longer feels that he has to be the “dynamic, thrusting entrepreneur” (whatever that may be) that he had previously imagined was the only way to be a success. Now at one and happy to trust his instincts his efforts are bearing fruit and he has one of the best practices with the best team for miles around.

2nd #theApexShow Round 3 – Dr Alun Rees

@reesthecoach What are the Kolbe A indexes of your team and how do you best work together? #theapexshow

I referred in the last question to my needing someone who initiates in Follow Through, my partner is just that, she seeks order, designs systems, works sequentially and establishes procedures – all of this I can do but find it very hard work. She on the other hand Prevents in Quick Start so she won’t go off half-cocked, be impulsive or ambiguous, neither will she try to do too many things.

As a contrast with me she can’t operate in crisis mode unless she absolutely has to so between us we can achieve most things, the greater the crisis the better I am at sorting out what’s important and what’s urgent.

So the way we work is for me to be “first in” assessing, temporising and getting the eye for the big picture then she provides the long term structure for the success and future stability of the client. Works well as long as we get out of each other’s way.

We both Respond in Fact Finder so we work in the same way there so we’ll review data, work within priorities, go with the highest probability and accept rank order.

#theApexShow Round 2 – Sylvie Sturrock

@sylviesturrock Who needs a coach and why? #theapexshow

@mkritzinger Coaching – Consultant – Guru – Business Manger Whatever label it’s given I’m just aware that all Principals are chief cook and bottle washers in dentistry – they have ALL the responsibility – building, materials, services, marketing, team, associates, patients, problems, finances, H&S, legislation, designer, motivator, ideas maker, the list endless PLUS they have to do dentistry, it’s a unique industry where the Director is also the Manager and team leader and an Operator to create the product that the business creates the actual DENTISTRY as well. – is it any wonder they need a hand.

  • there’s a lot of stigma with coaching and consultancy in dentistry – it’s almost seen as a weakness to actually ask for help in some people’s eyes!
  • I am staggered that any dental practices still don’t have a manager at least!
  • I wish more dentists would use some help before the problems get too big! I meet many clients who have problem x,y and Z and can I sort it out please – it would be so much easier to meet them just as they begin their dental business and create systems and protocols from the outset – together with visions of where they want to be rather than just opening the door and seeing what happens!

Dentists always begin their career in someone else’s business, following someone else’s rules and spend a lot of thought and time on how when they own their own practice it will all be so different.

Once they do own their own practice – it’s totally different and they do what they think is correct – mostly without any business knowledge at all

#theApexShow 10 June – Dr Richard Charon : Relative Analgesia in dentistry

Hi everyone, the next #theapexshow will start in 10 mins, pls join and introduce yourselves! http://tiny.cc/welcome509

Remember if you want to follow the show, just type in #theapexshow in the search bar and the tweets will appear in the feed

Tonight we are talking about Relative Analgesia (RA) – be sure to join in! #theapexshow

Welcome to our next #theapexshow http://tiny.cc/welcome509 brought to you by Interactive Dental Media http://tiny.cc/5YCoO

Our guest today is @RichardCharon who is a dentist and Relative Analgesia (RA) trainer #theapexshow

We love our followers to participate! To ask @RichardCharon a question please ALWAYS include #theapexshow in your tweets

@RichardCharon also has a very special offer tonight for the Apex REWARD – stay tuned

Hi @RichardCharon thanks for your time we are excited to have you on the show tonight!

Let’s begin round one of the questions #theapexhow

@RichardCharon How did you come to hear of RA and adopt it & then teach it? #theapexshow

@mkritzinger In 1976 One of my 1st patients, a family friend was used to it and suggested I should offer it #theapexshow

@mkritzinger The idea of teaching came from @coachbarrow. ‘What do you know really well?’ & ‘get published’ #theapexshow

Richard has prepared a detailed answer about this over here: http://tiny.cc/1richard

#theapexhow

End of round ONE all unanswered questions will be answered at the end #theapexhow

Round 2 @RichardCharon What was your training in RA like? #theapexshow
@mkritzinger 1 day course run by equipment manufacturers in hotel, a year after I qualified in 1976 #theapexshow
Richard has written a longer answer about this over here: http://tiny.cc/2richard

#theapexhow

Ding Ding end of round TWO all unanswered questions will be answered at the end #theapexhow

Round 3 @RichardCharon Can any dentist deliver RA? #theapexshow
@mkritzinger Yes, if appropriately trained #thapexshow
Richard prepared a detailed answer about this over here http://tiny.cc/3richard

#theapexhow

Ding Ding end of round THREE all unanswered questions will be answered at the end

Round 4 @RichardCharon How do patients respond when given the option to have RA? #theapexshow
@mkritzinger Relieved and happy to have found someone who can help them with their dental anxiety this way #theapexshow
Here is a link to read Richard’s more detailed answer to this question here http://tiny.cc/4richard #theapexhow

Ding Ding end of round FOUR all unanswered questions will be answered at the end #theapexhow

Round 5 @RichardCharon What equipment do you need to deliver RA? #theapexshow
@mkritzinger It must be dedicated equipment designed for Inhalation Sedation. It cannot be a converted GA machine #theapexshow
For more about this, Richard has a longer answer here: http://tiny.cc/5richard

#theapexshow

Ding Ding end of round FIVE all unanswered questions will be answered at the end #theapexshow

This ends our 5 rounds now there is a general Q&A to ask @RichardCharon re RA #theapexshow

@RichardCharon Why do dentists come to you for RA training? #theapexshow

@mkritzinger via my articles, Dental Showcase flyers, WOM, via suppliers, via @coachbarrows e-zine etc #theapexshow

For more about this, Richard has a longer answer here: http://tiny.cc/qa1richard


@RichardCharon Why do you train dentists and dental teams? #theapexshow

@mkritzinger It is a requirement that dentists are chaperoned and assisted by a DN who is appropriately trained #theapexshow

@mkritzinger My courses provide this and are well received by DNs #theapexshow

@RichardCharon What is the main feedback you get from dentists once they begin to deliver RA to their patients? #theapexshow

@mkritzinger See the testimonials over there http://the-ra-coachcoursetestimonials.blogspot.com/2006_05_01_archive.html #theapexshow

For more about this, Richard has a longer answer here: http://tiny.cc/qa2richard

GONG! That’s the end of this week’s #theapexshow I hope you enjoyed it – please join us for the next one http://tiny.cc/schedule17

Thanks @RichardCharon for your time today – it was great to get your insight on RA #theapexshow

#theApexShow Round Q&A2 – Dr Richard Charon

  • @RichardCharon Why do you train dentists and dental teams? #theapexshow

@mkritzinger If RA is being introduced as new service to the practice it is vital that all team members fully understand what it is, how it works, its excellent safety record and have seen it used with their own eyes so that they are in a position to explain and educate their patients from a position of knowledge and in depth understanding.

Why do I continue to train dentists? Because I receive testimonials like this from Dr Anne O’Donnell who travelled to Newbury with two dental nurses from Wexford in Ireland in 2006.

“…thank you for a superb day on Saturday. I have attended lots of courses but I would have to say that your course was one of the best because of your philosophy and approach to dentistry and patients. I would hope that I have a similar approach but unfortunately haven’t had the added benefit of Ra for the last 22 years but will have for the remainder of my career!!! As I said to you on Saturday you are a true ambassador for the profession and it would be nice if more of our profession emulated you”. There are many more testimonials here

@RichardCharon What is the main feedback you get from dentists once they begin to deliver RA to their patients? #theapexshow

Here is one reply from Dr. Peter Mounce

I am using RA and I have to say that it is a super addition to my practice and it has probably given me more professional fulfilment to help patients through treatment with RA , than even high end ( I aspire ) cosmetic work . It is such a useful tool to have and I agree with you that it is our duty to make provision of treatment as pleasant as possible for our patients.

#theApexShow Round Q&A1 – Dr Richard Charon

  • @RichardCharon Why do dentists come to you for RA training? #theapexshow

@mkritzinger My web 2.0 presence – facebook, Twitter etc. I am not paid by any company but I do have a good working relationship with my suppliers, RA Medical Services and they do pass on information about my courses to dentists who approach them.

#theApexShow Round 5 – Dr Richard Charon

  • @RichardCharon What equipment do you need to deliver RA? #theapexshow

@mkritzinger One of the biggest changes since I first began to use RA is the requirement for an active scavenging system, to vent all exhaled gases to the outside. There are several options for delivery heads including digital press button versions with a wipe clean surface or over which a peel of cover can be place.