2nd #theApexShow Round 4 – Tracy Stuart

@ tstuart72 tell us about some success stories  – which practices have converted with relative ease? #theapexhow

I have a principal dentist based in Derby that has converted 3 practices with ease and is now working on a fourth. Together we have introduced new systems, protocols and procedures for the entire team to follow. The team understand why the changes have been necessary and have been fully trained in the new systems and how to convert a new enquiry. We have changed the behaviour of certain individuals to benefit the patients practice and other team members. This has resulted in a huge increase in profit, happiness, satisfaction and a much improved experience for the patients. After all, it’s all about them, not you!

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